Business continuity is top of mind for organizations across the globe, as a wide range of new risks presents challenges associated with change and disruption. A company’s ability to recover from an impactful event—such as the coronavirus pandemic or a cyberattack—absolutely determines the future of its business. We are of course referring to building resilience into your organization’s change management plan. When we talk about resilience in this guide, we mean something different. We are speaking of organizational resilience. We will speak broadly of two types of change: planned and disruptive.
Planned change refers to change that is predictable, and typically initiated within the organization itself. The change can be anywhere on the scale between small and large.
Examples: someone retiring, implementing a new technology platform, moving office buildings. Disruptive change is not planned, and it may be initiated outside of the organization.
Examples: the coronavirus pandemic, a fire that closes down a production facility, and an economic crisis.
Disruptors are typically more uncomfortable than planned changes precisely because they cannot be planned and often require immediate—and uncertain—action.
- Chapter 1: Resilience in the Context of Change Management
- Chapter 2: Solving for Common Barriers to Organizational Resilience
- Chapter 3: Case Studies in Resilience
- Chapter 4: Build Resilience through Change Management