As a seasoned learning and development (L&D) professional, Bobbi utilizes over 25 years of knowledge and experience in adult learning in her role at GSX where she is responsible for designing learning strategies and solutions for GSX’s public sector and private industry clients. With 20 years in association management for a global credentialing provider, Bobbi brings to GSX a diverse skillset that includes:
- IT training and customer success
- High-stakes certification program design, delivery, and management
- Assessment-based certificate program design, development, delivery, and accreditation
- Learning experience design (including instructional design, course/curriculum development, and LMS implementation/administration)
- Strategic design (human-centered design, user experience, Lean/Six Sigma, design thinking, change management, communications, and project management)
- Global training portfolio management (including evaluations, metrics, data analysis, compliance, durable skills, and technical skills)
As an active contributor to the credentialing industry, Bobbi volunteers with the Institute for Credentialing Excellence (I.C.E.) as both a reviewer and Chair for the Assessment-Based Certificate Accreditation Council (ACAC). She is currently serving for a second time on the I.C.E. Accreditation Services Council. Additionally, she participated on the I.C.E. Branding Architecture Project Advisory Group. Bobbi also volunteers with the Open Skills Network Credentialing Community of Practice and participated on Credential Engine‘s CTDL Education and Employment Outcomes Metrics (EEOM) Task Group. She is also an active learner with the U.S. Chamber of Commerce Foundation.
Bobbi holds a master’s degree in English from Old Dominion University and a bachelor’s degree in English from Virginia Wesleyan University. She is an I.C.E.-Certified Credentialing Professional (ICE-CCP) and a Prosci-certified change practitioner. Bobbi also earned the Expert Coach designation from the Association for Talent Development (ATD).