With her passion for industrial-organizational (I-O) psychology, Chrissy oversees GSX’s technical professionals who specialize in assessments, analytics, and psychometrics while ensuring the proper execution of policies and best practices for executing technical work related to credentialing programs, assessment development, survey development and deployment, data analysis, job task analysis, and psychometric National Commission for Certifying Agencies (NCCA) standards. She guides analysts through the development and maintenance of credentialing programs using the criterion-referenced test development process, psychometric analysis of test and item functioning using CTT and IRT, and the development and maintenance of competency-based skills standards. Chrissy participates in the GSX proposal development process when needed and she is continuously looking for opportunities that would allow GSX to expand its capabilities.

In 2011, Chrissy joined GSX’s program management team as a strategist where she developed competency frameworks and career paths for the federal government. She was assigned to an additional federal contract in 2014 as a senior psychometrician where she supported the development, implementation, accreditation, and maintenance of 11 federal certification programs.

Chrissy received a promotion to Director of Assessment Services in 2019 which came with several new responsibilities.  In this newly established role, she began supporting business development efforts, recruiting, and talent development initiatives while continuing to support public sector certification programs.  In 2023, she received a promotion to her current role as Senior Technical Director.

Preceding GSX, Chrissy spent several years with a consultancy that provided learning solutions and human capital advisory services to the public sector. She developed and maintained government training evaluation programs, worked with instructors and subject matter experts to revise testing programs based on psychometric analysis, and developed and deployed organizational surveys.

Chrissy holds a master’s in industrial and organizational psychology from Radford University. She received her bachelor’s degree in psychology from Virginia Tech. She also achieved the Institute for Credentialing Excellence (I.C.E.) Credentialing Specialist certification.